The case does not fit on my phone correctly.

Our cases are rigorously tested and precision made for specific models. Please double check your exact phone model and specific phone case model originally purchased. Although rare, we do understand mistakes can also occur. Please contact us for assistance if there are any issues. We guarantee your case fits the specified model listed or your money back.


My phone does not charge wirelessly when using the case.

Please ensure the charger you are using is attached to a sufficient USB power source and the charger supports Qi-enabled wireless phone charging. A minimum 18W USB power is typically recommended. Please also ensure there is nothing interfering with charging signal and remove additional magnets if any. All Thinkmod MagSmart series have an integrated MagSafe compatible magnet. If you are still having issues with wireless charging using our phone case, please contact us for further assistance.


My phone case is cracked or broken.

Our phone cases are made to take a beating so your phone does not. Often times, it is a sad but worthy sacrifice. The good news is many of our phone cases include either an extended or lifetime warranty. If you have purchased from an authorized retailer and activated your warranty, please contact us for assistance with a warranty claim.


Something else not listed above?
No problem! Contact us at support@thinkmod.com for assistance.