What devices are compatible with the MagSmart Duo 2-in-1 Magnetic Charger Station?

Magnetic Charger Supports:
• iPhone 12 Series , iPhone 13 Series, and other Qi-Enabled devices with official MagSafe phone case
*Magnetic charging pad is not compatible with standard phone cases and standard magnetic cases
Bottom Base Charger Supports:
• Airpods Pro / 1 & 2 (with wireless charging case)
• iPhone 12 / 12 Pro / 12 Pro Max / 12 Mini / 11 / 11 Pro / 11 Pro Max / X / XR / XS / XS Max / 8 / 8 Plus
• Samsung Galaxy S21 / S21+ / S21 Ultra / S20 / S20+ / S20 Ultra / Z Flip / Note10 / Note10+ / S10 / S10+ / Note9 / S9 / S9+ / Note8 / S8 / S8+ / S7 / S7 edge / Note5 / S6 edge+ / S6 edge / S6
• Other Qi-Enabled devices

 
My phone is on the compatible list, but will not charge.

Ensure there is sufficient USB power source. A USB adapter with a minimum of 18W is recommended and 20W for PD fast charging. If there is sufficient power, please ensure you are using an official MagSafe case or Thinkmod MagSmart Case if attempting to charge on the magnetic charging pad. Please note, standard magnetic cases are not compatible with MagSafe and MagSmart chargers. For testing, try removing your phone case and place the phone on charger to test. If your phone is still not charging, please contact us for further assistance.


My phone is on compatible list, but will not secure to magnetic pad.

Please ensure you are using an official Apple MagSafe case or Thinkmod MagSmart. Standard cases are generally not compatible with magnetic chargers. Generic magnetic cases may secure the phone to the charging pad, but will not support charging function if it is not an official MagSafe supported case. This is due to standard magnets interfering with wireless charging signals. In addition, cases that are too thick will weaken or eliminate magnetic connections.


My device begins charging, but stops soon after.

This typically occurs when there is interference between the charger and the phone. Please try removing any phone case and/or magnets and ensure there is a sufficient USB power source. A minimum of 18W is recommended. If your phone is still not charging, please contact us for further assistance.

 
My device will not charge to 100%.

This typically is related to the device itself. However, here are a few solutions that may resolve the issue.
Allow your device to run the battery down to 5%. Once the low battery prompt shows up, place your phone on the charger and allow it to fully charge uninterrupted. This will help reset internal battery power gauge.
Another reason your phone may not be charging to more than 80 percent or so is because Apple actually added a failsafe to keep your battery from overcharging. The recommended charging levels to protect your battery and increase its useful life is between 30-80 percent and device shuts the charging down when you’re not using your phone.

You can get around this by turning off the “Optimized Battery Charging” feature in “Settings.” Scroll down to “Battery” and tap on it, then tap on “Battery Health” on the next page. On the following page, toggle “Optimized Battery Charging” to off. You can either “Turn Off Until Tomorrow” if you want the phone to automatically reset to optimization, or you can “Turn Off” the feature permanently.

Extreme temperatures can also effect battery charging. When using your phone excessively, including charging, heat can build up within the phone’s casing. If you’ve toggled “Optimized Battery Charging” to off and you still can’t charge to 100 percent, put the phone on a surface that will help dissipate the heat buildup while the phone is charging. If you have a case on your phone, it’s beneficial to remove the case before charging for an extended period of time.

Apps running in the background while you are charging can consume a lot of power and can also be one of the reasons your phone gets very warm when charging. Force quit apps during the charge, then turn them back on when done.


Something else not listed above?
No problem! Contact us at support@thinkmod.com for assistance.